Clinical Governance
Clinical Quality & Client Feedback
Our commitment to clinical excellence, regulatory transparency, and continuous improvement.
Testimonials & Advertising Compliance
In Australia, Registered Nurses are regulated health practitioners. Under Section 133 of the Health Practitioner Regulation National Law, it is an offence to advertise a regulated health service using testimonials or clinical reviews on platforms controlled by the practice.
To maintain complete compliance and professional integrity, Care N Cure does not publish client testimonials or clinical reviews on this website. We believe health services should be chosen based on objective clinical qualifications, credentials, registration status, and quality framework standards.
Our Clinical Quality Framework
We maintain a rigorous framework to ensure the safety, effectiveness, and clinical appropriateness of all nursing services delivered across Perth.
Registered Nurses Only
All clinical assessments, wound care, and medication administrations are performed strictly by university-trained Registered Nurses, never delegated to support workers.
Active Clinical Oversight
Our founder, Jinu, reviews care plans, coordinates handovers with discharging hospitals, and maintains direct contact with your local General Practitioners.
Dedicated Clinical Coordinator
We pair every client with a dedicated Registered Nurse Coordinator who understands your health history, supported by a small, familiar clinical backup team for planned leave.
Australian Privacy Compliance
All clinical records, medication charts, and communication logs are stored in encrypted, secure systems compliant with the Privacy Act 1988 (Cth).
How to Provide Feedback
Your feedback is essential to our continuous clinical improvement. Whether you wish to share a suggestion, compliment our team, or raise a concern, we provide multiple direct channels:
Direct Phone Discussion
Call our nursing directors directly on 1300 919 663. We discuss all feedback personally and resolve matters promptly.
Written Feedback or Enquiry
Email our management team at [email protected] with details of your experience.
Independent Business Reviews
While our guidelines prohibit us from publishing clinical reviews on our own website, patients are welcome to share their general feedback on independent public platforms (such as Google Reviews) where reviews are managed independently without our influence or moderation.
Formal Complaints & Advocacy
If you have a concern regarding our nursing care that has not been satisfactorily resolved by our directors, you have the right to seek independent advocacy or file a formal complaint with the Health and Disability Services Complaints Office (HaDSCO) in Western Australia. HaDSCO is an independent statutory authority providing a free complaint resolution service.
Learn more at the HaDSCO Website or call (08) 6551 7600.
Why Families Choose Us
Because they want:
- ✓One person who knows their loved one
- ✓Less confusion and fewer handovers
- ✓Better communication
- ✓Clinical eyes on important health issues
- ✓Confidence that nothing is missed
- ✓Support that actually feels personal
We understand how stressful it can be trying to support an ageing parent.
You want reassurance.
You want clarity.
You want someone who notices changes before they become problems.
Our Core Promise
You Will Never Feel Like Just Another Client
We believe care should feel:
Because older Australians deserve care that actually feels like care.
The Nurse Who Knows You
Speak directly with our nursing founders today.
Whether you need post-hospital recovery in Rockingham or wound management in Cottesloe, call us directly to discuss your clinical needs.
Registered Nurse Coordinators · Customised Care Plans · Compassionate In-Home Care