Privacy Policy

This Privacy Policy explains how The Nurse Who Knows You (registered as Care N Cure Nursing Care Services, ABN 87 152 479 362) collects, stores, uses, and discloses your personal and clinical health information. We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and strict professional confidentiality obligations applicable to registered nursing practitioners.

1. Clinical Information We Collect

To provide safe and effective nursing care, we must collect relevant personal and highly sensitive health data. This includes:

• Contact details (name, home address, email, and phone number).
• Date of birth, gender, and contact information for next-of-kin or emergency contacts.
• Medical histories, hospital discharge summaries, specialist directives, and doctor details.
• Clinical charts, vital signs, wound descriptions/photographs, and medication lists.
• Details of other healthcare professionals involved in your care.

2. How We Collect Information

We collect information directly from you, your family members, or your legally authorized representatives during initial assessments and ongoing nursing visits. We may also collect details from hospital discharge teams, surgeons, or your General Practitioner, but only with your explicit consent or where permitted under Australian healthcare regulations.

3. Use and Disclosure of Information

Your clinical health records are treated with the highest degree of confidentiality. We use this information solely to:

• Plan, deliver, and evaluate your clinical nursing care at home.
• Coordinate with your doctors, surgeons, or allied health professionals to ensure recovery continuity.
• Document mandatory clinical records required under Australian nursing regulations.
• Respond to clinical emergencies by providing accurate charts to paramedic and hospital teams.

We **never** sell, rent, or disclose your clinical or personal records to third-party marketing companies. Disclosure only occurs where required by law or with your direct permission.

4. Data Storage and Security

We use secure, Australian-hosted digital platforms that meet the strict health record security requirements. Electronic files are encrypted, protected by multi-factor authentication, and are only accessible by authorized clinical staff. Any physical charts or documents are kept secure and are shredded when no longer legally required.

5. Accessing and Correcting Your Records

You have a legal right to request access to the personal and clinical health records we hold about you. You may also request corrections if you believe the information is out-of-date or inaccurate. To do so, please contact our founders directly using the contact details below.

6. Contact and Enquiries

If you have any questions, concerns, or complaints regarding how your clinical data is handled, please contact us at: